Terms of service

Last updated: 19th September 2026

1. About us

1.1 Vanbitious is a trading name of Calfab Limited, a company registered in Scotland under company number SC702491.

Our registered office and principal trading address is:

Calfab Limited trading as Vanbitious
Unit 8
109 Urquhart Road
Aberdeen
AB24 5NH
United Kingdom

Email: hello@vanbitious.co.uk
Telephone: 0330 1225192

1.2 References to “Vanbitious”, “we”, “us” or “our” mean Calfab Limited trading as Vanbitious.

2. Who these Terms apply to

2.1 These Terms apply to quotations, orders, workshop bookings, goods and services supplied by Vanbitious.

2.2 A “Consumer” is an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.

2.3 A “Business Customer” is any customer who is not a Consumer, including a company, partnership, charity, public body, sole trader or other organisation purchasing wholly or mainly for business purposes.

2.4 Some provisions apply differently to Consumers and Business Customers. Where a provision is expressly limited to one category, it applies only to that category.

2.5 Nothing in these Terms excludes or restricts any right or remedy that cannot lawfully be excluded or restricted.

3. Contract documents and priority

3.1 The contract between the customer and Vanbitious consists of:

a. the accepted quotation or order confirmation;
b. any specification, drawings or scope of work expressly included in it;
c. any subsequent written variation agreed by both parties;
d. these Terms;
e. the Return and Refund Policy; and
f. the Warranty Policy.

3.2 A specific provision in an accepted quotation or written variation takes priority over these Terms where it expressly states that it varies them.

3.3 The Privacy Policy explains how we use personal information but does not form part of the commercial contract.

3.4 Customers should read the contractual documents before accepting a quotation, placing an order or booking work. We will provide or make these documents available before the customer is bound by them.

4. Formation of the contract

4.1 A website listing or quotation is normally an invitation to place an order and is not, by itself, an acceptance by Vanbitious.

4.2 A contract is formed when we:

a. confirm acceptance of an order or booking in writing;
b. confirm acceptance of a quotation signed or otherwise accepted by the customer;
c. dispatch goods; or
d. begin services at the customer’s express instruction,

whichever occurs first.

4.3 We may decline an order or booking before acceptance, including because of product availability, pricing errors, safety concerns, vehicle condition, supplier restrictions or inability to complete the work within the requested timescale.

4.4 A customer placing an order or instructing work confirms that they have legal capacity and authority to do so.

5. Authority relating to vehicles

5.1 A customer instructing work on a vehicle confirms that they:

a. own the vehicle; or
b. have the owner’s, finance provider’s, leasing company’s or employer’s authority to instruct the work.

5.2 The customer must tell us about any finance, lease, warranty, insurance or other restriction affecting proposed modifications.

5.3 The customer is responsible for losses reasonably incurred by Vanbitious because the customer did not have authority to instruct the work, except to the extent that the loss was caused by our own negligence or breach of contract.

6. Scope of our work

6.1 We provide services including:

• campervan and specialist-vehicle conversions;

• 12V, 24V, 48V and 230V habitation electrical systems;

• lithium batteries, inverters, solar and charging systems;

• diesel heaters;

• windows, roof vents and vehicle pods;

• water systems and plumbing;

• insulation, lining and furniture;

• storage and fabrication;

• diagnostics and rectification;

• supply of components and self-installation kits.

6.2 Only work expressly described in the accepted quotation is included.

6.3 Unless expressly agreed otherwise, our systems are designed for leisure-vehicle use. Commercial transport, rental, hire, fleet, welfare, emergency-service or continuous occupational use must be disclosed before quotation and may require a different design, specification and warranty arrangement.

7. Quotations and vehicle inspections

7.1 Quotations are based on the information and vehicle condition reasonably available when the quotation is prepared.

7.2 Unless expressly stated, a quotation does not include complete dismantling or invasive investigation.

7.3 Hidden issues can include:

• corrosion, rust or water ingress;

• accident or structural damage;

• concealed wiring or plumbing faults;

• previous modifications or poor workmanship;

• non-standard vehicle construction;

• inaccessible services;

• deterioration behind panels;

• asbestos or other hazardous materials;

• differences between information supplied and the actual vehicle.

7.4 We are not responsible for a pre-existing issue merely because it becomes visible during our work.

7.5 Quotations remain valid for seven days unless they state otherwise.

7.6 Estimates of runtime, charging performance, electrical generation, payload, weight, fuel consumption or completion date are estimates only unless expressly guaranteed in writing.

8. Additional and varied work

8.1 If hidden conditions, inaccurate customer information or requested changes require additional work, we may pause the project and issue a revised quotation or variation.

8.2 Except for minor work reasonably incidental to the agreed scope, additional chargeable work will not normally proceed without the customer’s written approval.

8.3 If we cannot contact the customer, we may carry out the minimum work reasonably necessary to:

a. make the vehicle or installation safe;
b. prevent imminent material damage; or
c. secure a vehicle that would otherwise be exposed to theft or weather damage.

We will act reasonably and explain the work and charge as soon as practicable.

8.4 If additional work is declined, we may stop the project where continuing would be unsafe, unlawful, technically unsuitable or inconsistent with good industry practice. The customer must pay for work completed and commitments reasonably incurred up to that point.

8.5 We are not responsible for delay caused by investigation, hidden defects, customer changes or time spent awaiting approval.

9. Nature of conversion work

9.1 Vehicle conversions are bespoke and vehicle-specific.

9.2 Work may involve permanent alteration, including cutting panels, drilling, installing fixings, routing cables, modifying trim or fitting structural components.

9.3 The customer authorises permanent modifications reasonably necessary to complete the agreed scope.

9.4 Reversing such work may require substantial reconstruction and may not restore the vehicle to its original condition.

9.5 The customer must notify their insurer, finance provider, leasing company and any relevant authority of modifications where required.

9.6 We are not responsible for a reduction in resale value, an insurer’s decision or the effect on a manufacturer’s warranty solely because an authorised modification was made, unless caused by our negligence, breach of contract or incorrect advice.

10. Customer responsibilities

10.1 The customer must:

a. provide complete and accurate information about the vehicle, its intended use and existing modifications;
b. disclose known faults, warning lights, leaks, corrosion and previous electrical or structural work;
c. remove valuables and unnecessary possessions before delivery;
d. provide keys, security codes and instructions reasonably required;
e. ensure the vehicle is roadworthy unless the agreed work concerns that condition;
f. maintain appropriate insurance;
g. use and maintain completed systems in accordance with handover and manufacturer instructions; and
h. not exceed stated electrical, weight or operating limits.

10.2 For diesel-heater installations, the fuel tank should normally contain no more than one-quarter of its capacity unless we agree otherwise.

10.3 The customer is responsible for the accuracy and legality of equipment, measurements or specifications they supply.

11. Prices, VAT and labour charges

11.1 Website prices for Consumers include VAT where applicable unless clearly stated otherwise.

11.2 Workshop and Business Customer quotations may state prices excluding VAT. VAT will be added at the prevailing rate where applicable.

11.3 Unless a quotation states otherwise, our standard workshop labour rate is £100 plus VAT per hour, subject to a minimum charge of two hours, being £200 plus VAT.

11.4 Chargeable time may include inspection, diagnostics, design, configuration, fabrication, installation, testing, commissioning, rectification, sourcing and project administration where relevant to the work.

11.5 We will not increase an agreed fixed price without a contractual reason or an agreed variation.

12. Deposits and payment

12.1 We may require a deposit, stage payment or advance payment to reserve workshop time, purchase materials or allocate project resources.

12.2 Payment requirements will be stated in the quotation, invoice or order confirmation.

12.3 A booking is not secured until the required payment has cleared.

12.4 Unless otherwise agreed, the outstanding balance is payable when the work is complete and before the vehicle or goods are released.

12.5 For Consumers, any amount retained following cancellation will be limited to what is permitted by law and will take account of:

• work already performed;

• non-recoverable materials or supplier commitments;

• direct losses caused by the cancellation;

• costs reasonably avoided;

• our ability to reuse materials or reallocate workshop time; and

• any applicable statutory cancellation right.

12.6 Business Customer deposits are non-refundable to the extent stated in the quotation and permitted by law. A Business Customer remains responsible for committed materials, completed work, supplier charges and reserved resources that cannot reasonably be reallocated.

12.7 We will not recover the same loss twice.

12.8 Business Customer invoices not paid when due may attract statutory interest and recovery charges under the Late Payment of Commercial Debts legislation.

12.9 For other overdue invoices, we may recover interest and reasonable debt-recovery costs to the extent permitted by law.

13. Cancellation and rebooking

13.1 Cancellation must be sent to hello@vanbitious.co.uk. Statutory cancellation does not depend upon our approval.

13.2 Consumer distance and off-premises cancellation rights are set out in the Return and Refund Policy.

13.3 No automatic change-of-mind right applies to a Consumer booking made entirely at our business premises, although we will calculate any cancellation charge fairly and in accordance with applicable law.

13.4 If a customer postpones or cancels outside a statutory cancellation period, we may recover reasonable direct losses caused by that decision. These may include committed materials, supplier charges, completed design or labour and workshop capacity we cannot reasonably reallocate.

13.5 We will take reasonable steps to reduce avoidable losses.

13.6 Bespoke, personalised, fabricated or specially configured goods may be subject to different statutory cancellation rules, as explained in the Return and Refund Policy.

14. Timescales and delays

14.1 Unless expressly guaranteed, start and completion dates are estimates.

14.2 Delays may result from hidden defects, supplier shortages, unavailable parts, customer variations, third-party services, transport disruption or circumstances beyond our reasonable control.

14.3 We will keep the customer reasonably informed of a material delay.

14.4 Nothing in this section removes a Consumer’s rights where services are not completed within an agreed or reasonable time.

15. Delivery, risk and ownership of goods

15.1 We may deliver an order in separate consignments where reasonable.

15.2 For Consumers, risk passes when goods are delivered to the Consumer or a person identified by them, unless the Consumer independently arranged a carrier that we did not offer.

15.3 For Business Customers, risk passes on delivery, collection or transfer to the carrier, whichever occurs first.

15.4 Ownership of goods does not pass until we receive full payment for them.

15.5 Until ownership passes, a Business Customer must keep goods identifiable, appropriately stored and insured and must not create a charge or security over them.

15.6 Delivery dates are estimates unless expressly agreed as binding.

16. Customer-supplied parts

16.1 We may decline to install customer-supplied parts.

16.2 We do not warrant the quality, compatibility, legality or performance of a part we did not supply.

16.3 We remain responsible for carrying out agreed installation services with reasonable care and skill.

16.4 Investigation or rectification caused by a defective, incompatible or incorrectly specified customer-supplied part is chargeable.

16.5 Removal and reinstallation of customer-supplied parts is chargeable unless the need arose from our defective workmanship.

17. Electrical and specialist systems

17.1 Habitation electrical systems must be operated within their designed voltage, current, inverter, battery and charging limits.

17.2 Actual performance depends on loads, temperature, battery condition, charging sources, vehicle behaviour and user operation.

17.3 Battery percentages and runtime displays are estimates and should not be treated as precision measurements.

17.4 Vehicle-manufacturer control systems, smart alternators, software and charging strategies are outside our control. We do not guarantee fixed alternator output unless expressly agreed.

17.5 Diesel heaters require suitable fuel, adequate voltage, periodic operation and maintenance. Faults caused by contaminated fuel, unsuitable fuel or neglected maintenance are not workmanship defects.

17.6 Condensation is a normal risk in enclosed vehicles. The customer is responsible for reasonable heating, ventilation and humidity management.

17.7 Seals, fixings and exterior installations should be inspected and maintained because vehicles are exposed to movement, vibration, road contamination and weather.

17.8 We do not inspect or warrant engines, transmissions, brakes, steering, suspension, cooling or other mechanical systems unless expressly included in the quotation.

17.9 Vehicle electrical installations are not fixed domestic installations. We do not provide domestic electrical installation certificates or building certificates. Any particular insurer, authority or certification requirement must be agreed in writing before work begins.

18. Vehicle storage and collection

18.1 Vehicles may be stored indoors or outdoors depending on available space and the agreed work.

18.2 We will take reasonable care of a vehicle while it is in our possession but are not responsible for deterioration caused by a pre-existing defect, ordinary environmental exposure or the customer’s failure to maintain insurance.

18.3 The customer must collect the vehicle promptly after receiving written notice that it is ready.

18.4 Unless otherwise agreed, storage charges may begin three working days after the ready-for-collection notice.

18.5 Storage is charged at £40 plus VAT per day unless another rate was disclosed before the charge began.

18.6 We will consider reasonable circumstances genuinely preventing timely collection.

19. Inspection and acceptance

19.1 The customer will have a reasonable opportunity to inspect completed work.

19.2 Visible concerns should be reported promptly so that we can investigate and, where appropriate, correct them.

19.3 Collection, use or payment does not remove a Consumer’s statutory rights or prevent a later claim for a defect that was not reasonably apparent.

19.4 For Business Customers, signing a completion or collection record confirms acceptance of matters reasonably apparent on inspection but does not waive a properly notified latent-defect claim.

20. Warranty

20.1 Our voluntary workmanship warranty is described in the Warranty Policy.

20.2 Manufacturer warranties are separate from our workmanship warranty.

20.3 For Consumers, a manufacturer warranty is additional to legal rights against Vanbitious as the seller or installer.

20.4 No warranty covers a defect to the extent it was caused by misuse, overloading, unsuitable modification, lack of maintenance or unrelated third-party work.

21. Liability to Consumers

21.1 We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill.

21.2 We are not responsible for a loss that was not foreseeable when the contract was formed.

21.3 If a Consumer uses goods or services for commercial or business purposes, we are not responsible for business losses including loss of profit, revenue, contracts or business opportunity.

21.4 Nothing excludes or limits liability for:

a. death or personal injury caused by negligence;
b. fraud or fraudulent misrepresentation;
c. breach of statutory rights that cannot be excluded; or
d. any other liability that cannot lawfully be excluded or restricted.

21.5 A Consumer must take reasonable steps to reduce avoidable loss, including stopping use of an unsafe or obviously defective system and notifying us promptly.

22. Liability to Business Customers

22.1 This section applies only to Business Customers.

22.2 Nothing excludes or limits liability for:

a. death or personal injury caused by negligence;
b. fraud or fraudulent misrepresentation;
c. breach of title to goods; or
d. any liability that cannot lawfully be excluded or restricted.

22.3 Subject to clause 22.2, we are not liable for:

• loss of profit, revenue, business, contracts or opportunity;

• loss of anticipated savings;

• loss or corruption of data;

• loss of goodwill;

• loss of use, hire costs or operational downtime; or

• indirect or consequential loss.

22.4 Subject to clause 22.2, our total aggregate liability arising from a contract will not exceed the total price paid or payable under that contract.

22.5 The customer must give us a reasonable opportunity to inspect and remedy an alleged defect before incurring third-party rectification costs, except where immediate action is reasonably necessary for safety or to prevent material damage.

23. Events outside our control

23.1 We are not responsible for delay or failure caused by circumstances outside our reasonable control.

23.2 These may include severe weather, fire, flood, transport disruption, industrial action, supplier failure, material shortages, utility failure, government action or import and customs delay.

23.3 We will take reasonable steps to reduce the effect of the event and resume performance when practicable.

23.4 Consumer rights relating to prolonged delay or non-performance remain unaffected.

24. Suspension and termination

24.1 We may suspend work if:

a. payment is overdue;
b. the customer does not provide required information or approval;
c. the vehicle or proposed work is unsafe;
d. continuing would be unlawful or technically inappropriate; or
e. the customer behaves abusively, threateningly or unlawfully.

24.2 We will normally give notice and an opportunity to remedy the issue where reasonable.

24.3 On termination, the customer must pay for properly completed work and reasonable commitments incurred before termination, subject to consumer law and our duty to reduce avoidable losses.

25. Retention and uncollected vehicles

25.1 To the extent permitted by applicable Scottish law, we may retain possession of a vehicle or goods until amounts properly due in connection with the relevant work have been paid.

25.2 Storage charges may continue while a vehicle is lawfully retained.

25.3 If a vehicle remains uncollected, we may move it to secure storage after giving reasonable notice. Reasonable third-party storage and transport costs may be charged to the customer.

25.4 We will not sell or dispose of a vehicle except through a lawful process and after giving all notices required by applicable law.

25.5 Any lawful sale proceeds will be applied to properly due charges and reasonable sale costs. Any remaining balance will be dealt with in accordance with applicable law.

26. Photographs and project records

26.1 We may photograph or record work for quality control, technical records, insurance, training, warranty and legal purposes.

26.2 We may also use non-identifying project photographs for our portfolio, website and social media where reasonably necessary for our legitimate business interests.

26.3 We will not intentionally publish a customer’s name, address, personal belongings, identifiable image or other clearly identifying information without an appropriate lawful basis.

26.4 Vehicle registrations will normally be obscured before promotional publication where they could identify an individual.

26.5 A customer may object to promotional use by contacting hello@vanbitious.co.uk. We will consider and act on valid objections in accordance with data protection law.

27. Complaints

27.1 Complaints should be sent to hello@vanbitious.co.uk with the order or quotation number, vehicle registration where relevant, an explanation of the issue and supporting photographs where available.

27.2 We will investigate fairly and may request an inspection.

27.3 If a Consumer complaint cannot be resolved internally, we will provide any alternative-dispute-resolution information required by law and state whether we are required or willing to participate.

28. Governing law and jurisdiction

28.1 These Terms are governed by Scottish law.

28.2 A Consumer may bring proceedings in any court available to them under mandatory consumer and jurisdiction law.

28.3 Business Customers agree that the Scottish courts have exclusive jurisdiction.

29. General provisions

29.1 If part of these Terms is found invalid or unenforceable, the remaining provisions continue to apply.

29.2 A delay in enforcing a right does not waive that right.

29.3 No person other than the customer and Vanbitious has a right to enforce the contract unless expressly agreed.

29.4 We may update these Terms for future contracts. The version supplied or made available when the contract was formed will apply to that contract unless a lawful written variation is agreed.