Shipping policy

1. Shipping Scope

We currently deliver throughout the United Kingdom. If you require international shipping, please contact us before placing an order.

2. Dispatch Times

  • Orders are typically dispatched within 1 to 3 working days from the date of order confirmation.

  • Lead times for custom or made-to-order items may vary. Estimated dispatch times will be provided at checkout or in your order confirmation email.

  • Orders placed on weekends or public holidays will be processed the next working day.

3. Delivery Methods

  • We use a range of reputable couriers for tracked delivery services.

  • You will receive tracking information via email once your order is dispatched.

  • Standard delivery times range from 2 to 5 working days, depending on location and courier.

4. Delivery Charges

  • Delivery charges are calculated at checkout and vary based on the size, weight, and destination of your order.

  • Where delivery is included in a service or product package, this will be clearly stated on the relevant product or service page.

5. Delivery Address and Safe Place Requests

  • It is your responsibility to ensure the delivery address provided is accurate and accessible.

  • If you authorise your parcel to be left in a designated “safe place” or with a neighbour, you accept full responsibility once delivery is confirmed by the courier.

  • Vanbitious is not liable for any loss or damage resulting from a safe place delivery.

6. Failed Deliveries

  • If delivery is attempted but unsuccessful due to an incorrect address or lack of access, the parcel may be returned to us.

  • Additional delivery charges may apply for redelivery or re-routing.

  • We will hold the item for 7 days following a failed delivery attempt. If redelivery is not arranged within that time, your order may be cancelled and subject to our Return & Refund Policy.

7. Damaged or Missing Items

  • You must inspect all goods upon delivery.

  • Any damage, defects, or shortages must be reported to us within 24 hours of delivery by email to hello@vanbitious.co.uk with supporting photos.

  • Failure to notify us within this window may affect your ability to claim for lost or damaged goods.

8. Delays and Liability

  • While we aim to meet estimated delivery dates, delays can occur due to factors beyond our control such as courier disruption or stock issues.

  • We will notify you of any delays where possible, but we are not liable for any indirect or consequential loss due to late delivery.

  • No compensation is offered for delivery delays unless agreed in writing prior to ordering.

9. Collection (if applicable)

  • Certain items or orders may be available for collection from our Aberdeen premises by prior arrangement.

  • Collection must be scheduled in advance and confirmed by our team.

10. Amendments

Vanbitious reserves the right to update this Shipping Policy at any time. The most current version will always be available on our website and applies to all current and future orders.