Warranty Policy

Last updated: 19th September 2026

1. Purpose of this warranty

1.1 This Policy describes the voluntary warranty supplied by Calfab Limited trading as Vanbitious.

1.2 It applies in addition to, and does not replace, any statutory rights that cannot lawfully be excluded.

1.3 The rights of Consumers and Business Customers may differ under applicable law.

2. Workmanship warranty

2.1 We provide a 12-month warranty covering defects caused directly by our workmanship.

2.2 The warranty starts on the date the relevant work is completed.

2.3 It applies to installation, fabrication and conversion work carried out by Vanbitious.

2.4 It does not automatically cover a product defect that is unrelated to our workmanship. Product and manufacturer warranties are addressed below.

2.5 Work carried out under this voluntary warranty does not restart or extend the original warranty period, although repaired or replacement goods remain subject to any rights required by law.

3. Warranty remedies

3.1 If we confirm a valid workmanship defect, we will choose an appropriate remedy, which may include:

a. inspecting or testing the affected work;
b. repairing or repeating the affected work;
c. replacing an affected item; or
d. providing a reasonable refund or price reduction for the affected part.

3.2 For Consumers, our choice of remedy remains subject to mandatory statutory rights.

3.3 We are not required to replace or refund unaffected work merely because one separable element is defective, unless the law requires otherwise.

3.4 We must be given a reasonable opportunity to inspect and remedy a reported problem.

4. Making a claim

4.1 Contact hello@vanbitious.co.uk as soon as reasonably practicable after discovering a problem.

4.2 Please provide:

• customer contact details;

• order, quotation or invoice number;

• vehicle registration where relevant;

• the date the work was completed;

• a clear description of the issue;

• photographs or video where reasonably available; and

• details of any relevant warning, fault code or subsequent work.

4.3 We may request additional information or an inspection.

4.4 Unless otherwise agreed, inspections and warranty work will take place at our Aberdeen workshop.

4.5 The customer must stop using an installation where continued use could cause injury, fire, electrical damage or further deterioration.

5. What is not covered

5.1 The voluntary workmanship warranty does not cover a problem to the extent it was caused by:

a. normal wear and tear;
b. misuse, neglect, accident or improper operation;
c. operation outside the agreed design or manufacturer limits;
d. electrical overloading or connection of unsuitable equipment;
e. failure to follow handover, maintenance or manufacturer instructions;
f. unauthorised alteration or repair that caused or worsened the problem;
g. environmental damage, road contamination, impact, fire, flood, freezing or extreme weather;
h. pre-existing corrosion, deterioration, accident damage or structural weakness;
i. water ingress originating outside our work;
j. contamination or poor fuel quality;
k. defective or incompatible customer-supplied parts;
l. vehicle-manufacturer systems, software or firmware outside our control;
m. consumables or items expected to require periodic replacement;
n. cosmetic or natural variation that does not affect function; or
o. continued use after the customer knew, or reasonably should have known, that doing so would worsen the damage.

5.2 An exclusion applies only to the extent the excluded circumstance caused or contributed to the claimed defect.

6. Vehicle and mechanical exclusions

6.1 Unless expressly included in the quotation, we do not warrant:

• engines or fuel systems unrelated to our installation;

• transmissions or drivetrains;

• suspension, brakes or steering;

• manufacturer cooling or air-conditioning systems;

• original vehicle wiring or electronics;

• bodywork, paint, wheels or tyres;

• pre-existing seals, corrosion or water ingress.

6.2 We remain responsible where damage to those systems was caused by our failure to use reasonable care and skill.

7. Electrical systems

7.1 Electrical systems must be used within the agreed system capacity.

7.2 Warranty does not cover a fault caused by:

• additional equipment fitted after handover;

• incompatible appliances;

• unauthorised configuration changes;

• incorrect firmware changes;

• reverse polarity;

• excessive loads;

• inadequate maintenance; or

• operation contrary to manufacturer instructions.

7.3 Where a fault could present a safety risk, the system must be isolated where safe to do so and we must be contacted promptly.

8. Water ingress and seals

8.1 Vehicle bodies flex and are exposed to vibration, weather and temperature variation.

8.2 The customer must inspect and maintain external seals and fixings at reasonable intervals.

8.3 We cover water ingress during the warranty period where it is caused directly by defective Vanbitious workmanship.

8.4 We do not cover ingress caused by unrelated corrosion, accident damage, blocked drains, neglected maintenance, vehicle movement or a pre-existing body defect.

9. Diesel heaters

9.1 Diesel heaters must be operated and maintained in accordance with the manufacturer’s instructions.

9.2 The warranty does not cover faults caused by unsuitable or contaminated fuel, carbon build-up resulting from improper use, low voltage, blocked ducts or neglected maintenance.

9.3 An installation defect caused by our workmanship remains covered.

10. Customer-supplied components

10.1 We do not provide a product warranty for components supplied by the customer.

10.2 Our workmanship warranty applies to our installation of those components, but not to a fault arising from the component itself, incorrect customer information or incompatibility that could not reasonably have been identified before installation.

10.3 Diagnosis, removal and reinstallation relating to a defective customer-supplied component may be chargeable.

11. Manufacturer warranties

11.1 Products such as batteries, appliances, heaters, inverters, chargers, windows and electrical components may include a manufacturer warranty.

11.2 The duration and scope of a manufacturer warranty are determined by the manufacturer’s terms.

11.3 Any product-page reference to a manufacturer warranty should be read together with the manufacturer’s current warranty conditions.

11.4 For Consumers, a manufacturer warranty is additional to statutory rights against Vanbitious as the seller.

11.5 We may liaise with a manufacturer or supplier to help administer a claim.

11.6 Where no statutory remedy applies, diagnosis, transport, removal or reinstallation associated solely with a manufacturer-warranty claim may be chargeable. We will disclose applicable charges before carrying out that work.

12. Self-installation kits

12.1 Self-installation kits do not include a Vanbitious workmanship warranty for installation performed by the customer or another installer.

12.2 Supplied goods remain covered by applicable statutory rights and any manufacturer warranty.

12.3 The customer or installer is responsible for confirming vehicle compatibility and completing installation safely and lawfully.

12.4 Technical guidance does not transfer responsibility for third-party installation to Vanbitious.

13. Third-party inspection and emergency work

13.1 A third-party inspection does not automatically invalidate this warranty.

13.2 Warranty cover may be affected where unauthorised third-party work:

a. caused or worsened the defect;
b. altered relevant evidence;
c. made diagnosis materially more difficult; or
d. prevented us from carrying out an otherwise reasonable remedy.

13.3 Where reasonably possible, the customer should allow us to inspect before commissioning third-party repair.

13.4 This does not prevent urgent work reasonably necessary to protect safety or prevent material damage. The customer should retain photographs, removed parts and invoices where practicable.

13.5 We are not responsible for third-party charges unless we approved them in writing or the law requires us to bear them.

14. Commercial and intensive use

14.1 Unless expressly agreed in writing, the workmanship warranty is based on normal leisure-vehicle use.

14.2 Hire, rental, commercial transport, fleet, welfare, emergency, competition or other intensive use must be disclosed before work begins.

14.3 We may offer different specifications, maintenance requirements and warranty terms for such use.

14.4 Nothing in this section removes rights that cannot lawfully be excluded.

15. Transport and recovery

15.1 Unless required by law or agreed in writing, the customer is responsible for transporting the vehicle to our Aberdeen workshop.

15.2 We do not provide roadside recovery.

15.3 We are not responsible for travel, accommodation, vehicle-hire or recovery costs unless those costs are recoverable under applicable law or we agreed to them in writing.

16. Transfer of warranty

16.1 The voluntary workmanship warranty is provided to the original contracting customer.

16.2 We may agree to transfer the remaining warranty to a subsequent vehicle owner if we receive reasonable evidence of the original work and vehicle identity.

16.3 Statutory rights are unaffected.

17. Governing law

17.1 This Warranty Policy is governed by Scottish law.

17.2 A Consumer may bring proceedings in any court available under mandatory consumer and jurisdiction law.

17.3 Business Customers agree that the Scottish courts have exclusive jurisdiction.