Warranty Policy

This Warranty Policy sets out the terms under which Calfab Limited, trading as Vanbitious, provides warranty cover on van conversions, installations, and related services. This policy applies to all work completed by Vanbitious, including full conversions and general services. By accepting a quotation, placing a booking, or proceeding with any installation, you agree to the terms below.

1. Warranty Overview

• A 12-month workmanship warranty is provided on all services carried out by Vanbitious.

• Products supplied and installed by us are covered under the manufacturer’s warranty.

• Any faults in workmanship or installation that arise within 12 months of completion will be assessed and, if valid, repaired or rectified at no charge.

• All warranty inspections and repairs must be carried out at our premises in Aberdeen.

2. Exclusions and Limitations

This warranty does not cover:

• Products or materials not supplied by Vanbitious

• Any component fitted to a customer-supplied part

• Third-party faults unrelated to our workmanship

• General wear and tear (including catches, hinges, upholstery, linings)

• Paintwork, tyres, wheels, engine components, air conditioning systems, or coolant pipework

• Wheels and tyres supplied by Vanbitious are sourced from third-party suppliers. They are not covered by this warranty and all issues, including defects or claims, must be dealt with directly with the relevant manufacturer or supplier. Vanbitious accepts no liability for wheels or tyres.

• Electrical or battery issues not directly caused by our installation

• Damage caused by water ingress through the vehicle shell or rust

• Damage caused by neglect, misuse, modification, or overloading

• Issues arising from failure to carry out recommended maintenance

• Failures caused by unauthorised repairs, inspections or alterations

3. Commercial Use

This warranty is void if the vehicle is used for any commercial activity, including hire, rental, delivery or promotional use, unless we have explicitly agreed to cover this in writing prior to the work commencing.

4. Warranty Claims Process

To make a claim:

• Contact us by email at hello@vanbitious.co.uk

• Include your name, vehicle details, a description of the issue, and any supporting photographs

• Provide your original invoice or proof of purchase

We will assess your claim and confirm whether the issue is eligible. We reserve the right to inspect the vehicle before any work is carried out. If we find the fault is covered under this warranty, we will carry out repairs at no cost. All warranty repairs must be completed by Vanbitious at our Aberdeen premises unless otherwise agreed in writing. If, in rare circumstances, third-party work is necessary, Vanbitious will identify and appoint a suitable company to carry out the repair. No third-party costs will be reimbursed unless pre-approved in writing.

5. Third-Party Work and Voiding

This warranty is void if:

• Repairs or inspections are carried out by a third party without our written approval

• The client modifies or interferes with any work we have completed

• Components are removed, reinstalled, or altered by others before we are given the opportunity to inspect the fault

We will not reimburse any third-party repair costs unless these have been authorised in writing in advance.

6. Customer Responsibilities

To keep your warranty valid, you must:

• Maintain your vehicle and installed components as per manufacturer instructions

• Avoid overloading or misusing the vehicle or its features

• Use protective mats and coverings where required

• Keep the vehicle weather-sealed and check for leaks or corrosion

• Report issues promptly — delay may lead to additional damage not covered by warranty

• Bring the vehicle to our workshop for any inspections, repairs, or checks related to warranty claims

• Ensure the vehicle is insured during any period it remains in our care

We are not responsible for recovery, towing, storage, or third-party vehicle hire.

7. Timeframes and Scope

This warranty starts from the date of completion and lasts for 12 months. If we repair or replace a component, the original warranty date still applies. Repairs do not reset the warranty term.

Manufacturer warranties may vary in length and coverage and are subject to their terms.

8. Electrical Systems and Lithium Battery Kits

This warranty does not cover faults caused by incorrect installation or misuse of electrical systems, lithium batteries, or 230V components.

All systems must be installed by a qualified professional to remain eligible for warranty support. Batteries must be installed with correct fusing, polarity, isolation, cable sizing, and airflow. Damage from overheating, short circuits, or incorrect charging is excluded.

Components supplied in electrical kits are covered only by their respective manufacturer warranties. Vanbitious does not provide additional warranty beyond manufacturer terms for any item not installed by us.

9. Statutory Rights and Governing Law

This policy does not affect your statutory rights under the Consumer Rights Act 2015.

All warranty claims, disputes or issues shall be governed by and interpreted in accordance with the laws of Scotland. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the Scottish courts.

We reserve the right to update this policy at any time.