Warranty Policy

Last updated: 7 March 2026

This Warranty and Aftercare Policy explains the additional warranty cover provided by Calfab Limited, trading as Vanbitious.

Calfab Limited

Company number: SC702491

Trading name: Vanbitious

Registered and workshop address: Unit 8, 109 Urquhart Road, Aberdeen, AB24 5NH

Email: hello@vanbitious.co.uk

Telephone: 0330 122 5192

This Policy should be read together with the quotation or order confirmation applicable to the work or goods, our Terms of Service, Return and Refund Policy, Shipping and Delivery Policy, and Privacy Policy.

The version supplied or made available to the Client before the contract is entered into will apply to that contract. If this Policy conflicts with a mandatory legal right, that legal right will take priority.

1. Important information about consumer rights

The warranty in this Policy is an additional commercial warranty. It does not replace, reduce or limit any statutory rights or remedies available to a Consumer.

Among other protections, goods supplied to Consumers must be of satisfactory quality, fit for any purpose made known to us and as described. Services supplied to Consumers must be carried out with reasonable care and skill and in accordance with relevant information provided before the contract was made.

Depending on the circumstances, statutory remedies may include repair, replacement, repeat performance, a price reduction, rejection of goods, a refund or damages. These rights may continue after the 12-month commercial warranty has ended.

For this Policy, a Consumer means an individual acting for purposes wholly or mainly outside that individual's trade, business, craft or profession. A Business Client is any Client who is not a Consumer.

Business Clients may have different legal rights and should also refer to any business terms stated in their quotation, order confirmation or other written agreement with us.

2. The Vanbitious workmanship warranty

Subject to this Policy, Vanbitious provides a 12-month warranty against defects caused by our failure to carry out the relevant installation, conversion, fabrication or other service with reasonable care and skill.

The warranty begins on the completion date recorded on the applicable invoice, completion notice or handover document. If work is completed in separately handed-over stages, the warranty for each stage begins on the recorded completion date for that stage.

To claim under this additional commercial warranty, the Client must notify Vanbitious of the alleged defect before the applicable 12-month warranty period expires. This notification deadline applies only to the additional commercial warranty and does not shorten any statutory limitation or prescription period or other legal right.

The workmanship warranty applies to the original Client and the vehicle identified in the quotation or invoice. It is not transferable to another person or vehicle unless Vanbitious agrees otherwise in writing.

3. What the workmanship warranty covers

The warranty covers a defect to the extent that, following reasonable assessment, it is attributable to Vanbitious workmanship. Depending on the contracted work, this may include:

• incorrect installation, assembly, fabrication or connection by Vanbitious;
• insecure fixings or connections installed by Vanbitious;
• damage to the vehicle directly caused by Vanbitious while carrying out the contracted work;
• water ingress directly caused by a defective aperture, seal or fitting installed by Vanbitious; and
• failure of Vanbitious work to conform materially with the agreed specification.

Minor cosmetic differences, reasonable tolerances and natural variations in the colour, grain, texture or finish of materials do not constitute defects unless the finished work falls below the agreed specification or a reasonable standard.

4. Products supplied by Vanbitious

Products supplied by Vanbitious may also be covered by a manufacturer's warranty. Manufacturer warranties are additional to, and do not replace, any statutory rights the Client may have against Vanbitious as the seller.

Where Vanbitious sold a product to a Consumer, the Consumer may contact Vanbitious about a product that is faulty, not fit for purpose or not as described. We may liaise with the manufacturer or distributor when investigating or resolving the issue, but we will not require a Consumer to pursue the manufacturer instead of exercising rights against Vanbitious.

Any manufacturer's warranty is governed by that manufacturer's terms, including its duration, registration requirements, maintenance obligations and exclusions. We will provide or identify available manufacturer-warranty information where reasonably practicable.

5. Customer-supplied products

Vanbitious does not warrant the quality, durability, compatibility or performance of a product supplied by the Client. This exclusion does not remove the workmanship warranty applicable to Vanbitious's installation of that product.

We may decline to install a customer-supplied product that we reasonably consider unsuitable, incompatible, damaged or unsafe. If a customer-supplied product fails, reasonable diagnostic, removal or refitting work may be chargeable unless the failure was caused by Vanbitious workmanship.

6. What is not covered

The commercial workmanship warranty does not cover a defect to the extent that it was caused or materially contributed to by:

• normal wear and tear, gradual deterioration or consumable items reaching the end of their normal service life;
• a pre-existing vehicle defect, previous repair, structural weakness, corrosion, rust, water damage or age-related deterioration that was not caused by Vanbitious;
• an engine, drivetrain, suspension, braking, factory heating, cooling or air-conditioning fault outside the contracted work;
• accident, collision, theft, vandalism, fire, flooding, severe weather, road contamination or another external event outside our reasonable control;
• misuse, neglect, improper operation, overloading or use outside written system limits or manufacturer instructions;
• failure to follow written operating, inspection or maintenance instructions supplied at handover;
• inaccurate vehicle, layout, load or equipment information supplied by the Client;
• equipment, cabling or loads added after handover that exceed the system's documented capacity;
• unauthorised alteration, reconfiguration or repair that caused or worsened the defect or materially prevented its proper assessment;
• contamination or unsuitable fuel, fluid, consumable or power supply;
• software or firmware modification not authorised by the relevant manufacturer and which caused or contributed to the defect; or
• a defect in a customer-supplied product, except where the defect was caused by Vanbitious workmanship.

An excluded circumstance will not invalidate the entire warranty where it is unrelated to the issue being claimed.

An exclusion for a component or vehicle system does not apply to damage or failure caused by work Vanbitious performed on that component or system.

7. Wheels, tyres and products supplied through partners

The identity of the seller will be shown on the applicable quotation, order confirmation or invoice.

Where Vanbitious is the seller, manufacturer or supplier warranties are additional to the Client's rights against Vanbitious. Where the Client contracts directly with a separate partner company, claims relating to the product should normally be made to that partner under the separate contract.

Nothing in this section limits rights that cannot lawfully be excluded.

8. Electrical systems and self-install kits

Electrical systems must be operated within the written design limits and in accordance with the handover information and manufacturer instructions.

The workmanship warranty covers electrical faults caused by Vanbitious installation work. It does not cover a fault to the extent caused by later system modification, incompatible third-party equipment, an additional load, incorrect operation or work undertaken by another installer.

Supply-only and self-install electrical kits do not include a Vanbitious installation-workmanship warranty. This does not affect rights relating to goods supplied by Vanbitious. The person carrying out the installation remains responsible for installation, testing and any certification or sign-off required for that installation.

If an electrical system, lithium battery, inverter, heater or other installation appears unsafe, the Client should stop using it where safe to do so, isolate it in accordance with the supplied instructions and contact Vanbitious. The Client should not dismantle or work on a potentially hazardous system unless competent and authorised to do so.

9. Leisure, commercial, fleet and rental use

Unless commercial use was disclosed and expressly included in the quotation or order confirmation, the additional 12-month workmanship warranty is intended for private leisure use.

Vehicles used for hire, rental, fleet operations, commercial transport, welfare services or other business operations require warranty arrangements appropriate to their duty cycle and must be agreed in writing before work begins.

This section defines the scope of the additional commercial warranty only. It does not determine whether a Client is legally a Consumer and does not remove any rights that cannot lawfully be excluded.

10. Client responsibilities and aftercare

The Client must take reasonable care of the vehicle and installation. In particular, the Client should:

• use the installation in accordance with written instructions and documented limits;
• carry out any inspection or maintenance specifically stated in the handover information;
• take reasonable steps to prevent a known issue from causing further damage;
• stop using an affected system where continued operation would be unsafe or would be likely to cause further damage;
• notify Vanbitious within a reasonable time after discovering a possible defect;
• retain relevant service, maintenance and fault records where reasonably available;
• preserve relevant components, photographs, fault codes and other reasonably available evidence; and
• provide reasonable access to the vehicle or affected item for assessment.

A failure to meet these responsibilities will affect a claim only to the extent that it caused or worsened the defect, increased the cost of remedying it, or materially prevented a fair assessment.

11. Making a claim

Claims should be submitted to hello@vanbitious.co.uk or by calling 0330 122 5192.

Please provide, where reasonably available:

• the Client's name and contact details;
• the vehicle registration number;
• an invoice, order number or other reasonable evidence of the work or purchase;
• a clear description of the issue and when it began;
• photographs or video where useful;
• relevant warning messages, fault codes or equipment serial numbers; and
• details of any event, alteration or third-party work that may be relevant.

We aim to acknowledge a claim within five working days. We may initially request photographs, video, diagnostic information or a remote assessment before arranging an inspection.

Acknowledging, investigating or inspecting a claim does not constitute an admission of liability or confirmation that the claim is covered.

The Client must provide honest and complete information relevant to the claim. Supplying photographs or other initial evidence does not remove either party's right to request a reasonable physical inspection.

Vanbitious may refuse a claim under the additional commercial warranty where the Client knowingly or recklessly provides materially false or misleading information. Where permitted by law, Vanbitious may seek reasonable costs directly incurred in investigating a deliberately fraudulent claim. This does not affect a genuine claim merely because information was incomplete or mistaken.

12. Inspection, transport and diagnostic costs

Unless otherwise agreed, inspections and commercial-warranty repairs will normally take place at our Aberdeen workshop. The Client should not bring or send a vehicle or product to the workshop until arrangements have been agreed.

The Client is responsible for ensuring that a vehicle presented for inspection is safe, roadworthy, taxed and insured. A vehicle that may be unsafe to drive should not be driven to the workshop; the Client should contact Vanbitious to agree reasonable next steps.

For a claim made under the additional commercial warranty, the Client is responsible for arranging and paying for transport of the vehicle to and from our Aberdeen workshop. Vanbitious does not provide vehicle collection or recovery services unless separately agreed in writing.

The Client remains responsible for transport or recovery arising from an engine, drivetrain, suspension, braking, tyre or other vehicle fault outside the work undertaken by Vanbitious, or from any other matter for which Vanbitious is not responsible.

These arrangements do not override a Consumer's statutory rights. If a confirmed breach for which Vanbitious is legally responsible makes the vehicle unsafe or incapable of being driven, reasonable transport or recovery may constitute a necessary cost of the statutory remedy. The Client must contact Vanbitious before arranging recovery where it is safe and reasonably practicable to do so. Any contribution must be agreed in writing in advance except in a genuine emergency, and will be limited to reasonable and necessary costs supported by appropriate evidence.

If assessment establishes that the issue is not covered, reasonable diagnostic charges may apply. We will explain any proposed charge and obtain the Client's agreement before carrying out chargeable diagnostic work beyond a reasonable initial warranty assessment.

13. Third-party inspection, alteration and emergency work

A third-party inspection does not by itself invalidate this warranty.

Before authorising alteration or repair by another party, the Client should give Vanbitious a reasonable opportunity to assess and remedy the issue. Vanbitious will not be responsible for third-party charges that were incurred without prior written authorisation where it was reasonable to obtain that authorisation.

Vanbitious's consent to a third-party inspection does not, by itself, authorise that party to carry out repair work or incur costs on Vanbitious's behalf. Any authority to perform chargeable work must be confirmed separately in writing and may be subject to an agreed cost limit.

This does not prevent work that is reasonably necessary in an emergency to protect a person, the vehicle or other property, or where waiting for Vanbitious would be unsafe or unreasonable. Where emergency work is required, the Client should, where practicable:

• contact Vanbitious first;
• ask the repairer to preserve relevant evidence and removed parts;
• take photographs before work begins; and
• obtain a written diagnosis and itemised invoice.

Warranty cover may be reduced or refused only to the extent that unauthorised work caused or worsened the problem or materially prevented a fair assessment.

14. Remedies

If a valid claim is accepted under the additional commercial warranty, Vanbitious will provide a reasonable remedy taking account of the nature and seriousness of the defect. This may include:

• repairing or repeating the affected work;
• repairing or replacing an affected component;
• arranging an authorised repair; or
• providing an appropriate refund or price reduction for the affected part of the work where repair or replacement is impossible or unreasonable.

Warranty work will include the labour and materials reasonably necessary to remedy the covered defect. We may use a new or professionally reconditioned replacement where appropriate and of equivalent specification, subject to any mandatory legal rights.

Within the additional commercial warranty, Vanbitious may select the reasonable and proportionate remedy, taking account of safety, cost, availability, technical feasibility and the value of the affected work. This discretion does not apply where the Client has a statutory right to select or require a particular remedy.

Unless the Client has a legal right to retain them, parts replaced at Vanbitious's cost under the additional commercial warranty will become the property of Vanbitious or the relevant manufacturer or distributor. This allows inspection, warranty recovery and responsible disposal. Vanbitious will retain relevant parts for a reasonable period where they may be required as evidence in a disputed claim.

Commercial-warranty work does not restart or extend the original 12-month workmanship-warranty period. Any replacement product may carry its own manufacturer warranty. This paragraph does not reduce statutory rights applying to repaired or replacement goods or services.

The remedies in this section relate to the additional commercial warranty and are not the Client's sole legal remedies.

15. Costs not included in the additional commercial warranty

Unless Vanbitious agrees otherwise in writing, the additional commercial warranty does not itself include payment for:

• vehicle recovery or transport to or from the workshop;
• fuel, mileage, tolls or parking;
• travel or accommodation;
• loss of use, inconvenience or downtime;
• loss of income, profit, business, contracts or opportunity;
• substitute vehicles or equipment;
• third-party inspection, diagnosis or repair not authorised by Vanbitious in writing; or
• routine servicing, maintenance, adjustment or consumables.

This section defines the benefits included in the additional commercial warranty. It does not exclude reimbursement or compensation that a Consumer is entitled to receive under statutory rights or other liability that cannot lawfully be excluded. Emergency work remains subject to section 13.

16. Loss, damage and limits of liability

Vanbitious is not responsible for a loss that was not reasonably foreseeable when the contract was entered into or for a loss caused by the Client's failure to take reasonable steps to limit further damage.

Where the Client is a Consumer, Vanbitious does not accept liability for losses arising from business or commercial use that was not disclosed and agreed as part of the contract.

Nothing in this Policy excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability arising under statutory consumer rights that cannot be excluded.

Any separate limitation applicable to a Business Client is governed by the agreed business terms and applicable law.

17. Complaints and disputes

If the Client is dissatisfied with the handling or outcome of a claim, they should write to hello@vanbitious.co.uk, identify the claim and explain the outcome sought. We will review the complaint and aim to provide a substantive written response within 10 working days, or explain if additional time is reasonably required.

This Policy is governed by Scots law. The Scottish courts will have jurisdiction, except where applicable consumer law allows a Consumer to bring proceedings in another court.

Nothing in this section prevents either party from proposing mediation or another mutually agreed form of alternative dispute resolution.