Refund policy
Last updated: 7 March 2026
This Return and Refund Policy explains when and how products purchased from Calfab Limited trading as Vanbitious may be returned.
This Policy forms part of your contract and must be read together with our:
• Terms and Conditions
• Conversion Warranty Policy
• Privacy Policy
Nothing in this Policy removes or limits your statutory rights under UK law.
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Business Clients
For the purposes of this Policy, a “Business Client” includes any person, company, partnership, sole trader, organisation or other entity purchasing products or services wholly or partly for business, trade, commercial, professional, fleet, resale or installation purposes.
Business Clients do not benefit from statutory consumer cancellation rights available under consumer protection legislation relating to distance or off premises contracts.
Unless otherwise agreed in writing, orders placed by Business Clients are generally non cancellable once payment processing, procurement, supplier allocation, manufacturing, configuration, fabrication, import processing or scheduling has commenced.
Nothing in this section removes or limits statutory rights relating to faulty or misdescribed goods where such rights cannot legally be excluded.
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1. Return eligibility
Where a product has been purchased from Vanbitious, you may request a return within 14 calendar days of delivery provided that the product:
• has not been used
• remains in its original packaging
• is complete with all accessories and documentation
• is in fully re-sellable condition
We reserve the right to refuse a return or apply a deduction where the product has been:
• used
• marked or damaged
• returned incomplete
• handled beyond what is necessary to inspect the product
Custom built, made to order or specially sourced products are not returnable unless faulty.
Products clearly marked as non returnable are excluded from change of mind returns.
This does not affect your statutory rights relating to faulty goods.
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2. Products not normally returnable
The following items are generally non returnable unless faulty:
• electrical components and system parts
• fabricated or cut to size goods
• adhesives, sealants and consumables
• batteries including lithium batteries
• hygiene sensitive items
• products where hygiene or safety may be compromised
• sale or clearance items
To the fullest extent permitted by law, we may refuse returns where resale of the product is no longer possible.
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3. Wheels and tyres
Wheels and tyres supplied through partner companies are not returnable once ordered or fitted unless faulty.
We do not accept returns based on:
• fitment concerns
• compatibility concerns
• suitability concerns
Warranty claims for such products must normally be handled directly with the manufacturer or supplier.
The Client remains responsible for confirming compatibility prior to purchase.
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4. Lithium batteries and dangerous goods
Lithium batteries are classified as dangerous goods for transport purposes.
For safety and transport reasons lithium batteries cannot normally be returned once dispatched unless:
• the battery is faulty
• the battery is unsafe
• the battery is not as described
Please contact us before attempting to return any lithium battery so that safe handling procedures can be followed.
This does not affect your statutory rights where goods are faulty.
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5. Electrical kits
Electrical system kits may include components such as:
• lithium batteries
• inverters
• charge controllers
• DC DC chargers
• wiring and distribution components
These kits are normally assembled or configured to order.
Electrical kits are therefore not returnable once dispatched unless faulty.
Compatibility with your vehicle and correct installation remain your responsibility.
Professional installation is strongly recommended.
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6. Return procedure
To request a return, contact:
hello@vanbitious.co.uk
within 14 days of delivery.
If your return request is accepted we will provide:
• return instructions
• the appropriate return address
The Client is responsible for:
• secure packaging
• safe transport of the returned item
• return delivery costs unless the item is faulty or supplied incorrectly
Returned items must normally reach us within 14 days of approval.
Products damaged during return transport may receive a reduced refund.
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7. Cancellation requests
7.1 Cancellation requests must be submitted in writing to:
hello@vanbitious.co.uk
7.2 A cancellation request is not deemed accepted unless confirmed in writing by Vanbitious.
7.3 Where statutory cancellation rights apply, cancellation requests received within the applicable statutory period will be handled in accordance with UK consumer protection legislation. Where products are exempt from cancellation rights, including products which are customised, specially sourced, configured to order or otherwise exempt under applicable legislation, cancellation may not be possible.
7.4 Where procurement, supplier allocation, import processing, manufacturing, configuration, workshop scheduling or dispatch has commenced, cancellation may become subject to deductions, supplier restrictions or statutory exemptions depending on the nature and stage of the order.
7.5 If an order has already been dispatched, the Client must follow the applicable returns procedure outlined within this Policy.
7.6 Refusal of delivery or failure to accept delivery does not automatically cancel the order and may result in additional transport, storage, return handling or administration charges.
7.7 Where payment processing fees, administration costs, procurement costs or operational costs have been incurred, Vanbitious reserves the right to deduct such costs from any refund where permitted by law.
7.8 Clients are encouraged to contact us prior to initiating any payment dispute or chargeback process so that matters may be reviewed and resolved directly wherever possible.
8. Refunds
8.1 Where a return is accepted, refunds will normally be processed within 14 days of the product being safely received and inspected.
8.2 Where a refund is issued:
• the product cost will be refunded
• original delivery costs will only be refunded if the item was faulty or supplied incorrectly
• return postage will only be refunded where the item was faulty or supplied incorrectly
8.3 We may deduct an amount to reflect handling beyond what is necessary to inspect the product.
8.4 Returned goods remain the Client’s responsibility until safely received by Vanbitious.
8.5 Refunds will be processed using the original payment method unless otherwise agreed.
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9. Faulty or incorrect items
If you believe an item is faulty, damaged or incorrect, please contact:
hello@vanbitious.co.uk
as soon as reasonably possible with:
• your order number
• a description of the issue
• photographs where possible
Where a fault is confirmed we may offer:
• repair
• replacement
• refund
Where a return is required for a confirmed fault we will cover reasonable return postage.
Consumers retain their statutory right to reject faulty goods within 30 days of receipt.
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10. Service bookings, cancellations and deposits
10.1 Deposits and advance payments secure workshop time, labour allocation, supplier commitments, planning and procurement activities.
10.2 Deposits are therefore generally non-refundable except where required under applicable law.
10.3 Where an order, booking or pre-order is cancelled after payment processing, supplier allocation, procurement or workshop scheduling has occurred, Vanbitious reserves the right to deduct reasonable costs incurred.
10.4 Where an order is cancelled after payment processing, supplier allocation, procurement, import processing or workshop scheduling has occurred, Vanbitious reserves the right to retain or deduct non recoverable payment processing charges together with reasonable administrative, supplier and operational costs incurred in relation to the order.
10.5 Vanbitious reserves the right to apply a reasonable cancellation and administration deduction, including a minimum charge of £25 plus VAT, where payment processing fees, administration time and operational handling costs have been incurred.
10.6 Products which are specially sourced, imported, allocated from supplier stock, produced to order, configured, fabricated, customised, assembled to order or reserved from limited availability stock may not be cancellable once procurement, allocation or processing has commenced.
10.7 Cancellation rights available under consumer protection legislation apply only to Consumers. Business Clients do not benefit from statutory change of mind cancellation rights.
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11. Pre Orders and special order products
11.1 Certain products sold by Vanbitious may be offered on a pre order, supplier allocation or limited availability basis.
11.2 Pre order products may include imported goods, limited production items, supplier allocated stock, custom configured systems, electrical equipment, lithium batteries or products sourced specifically for the Client.
11.3 Estimated dispatch or delivery dates for pre order products are estimates only and may change due to manufacturing schedules, shipping delays, customs processing, supplier shortages, transport disruption or events outside our reasonable control.
11.4 By placing a pre order, the Client acknowledges and accepts that estimated delivery dates are not guaranteed.
11.5 Where supplier allocation, procurement, ordering, import processing, stock reservation, payment processing or operational scheduling has commenced, Vanbitious reserves the right to refuse cancellation requests or apply reasonable deductions to cover costs incurred.
11.6 Products allocated from limited stock, supplier allocations or production runs may become non cancellable once allocation has occurred.
11.7 Where a cancellation is accepted for a pre order product, any refund may be subject to deduction of:
• non recoverable supplier charges
• payment processing fees
• currency conversion losses
• administration costs
• procurement costs
• operational handling costs
11.8 Cancellation requests do not automatically terminate the contract and remain subject to written confirmation from Vanbitious.
11.9 Nothing in this section removes or limits statutory rights relating to faulty or misdescribed goods.
11.10 Vanbitious shall not be liable for delays arising from manufacturers, distributors, import agents, shipping providers, customs authorities or other third parties outside our reasonable control.
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12. Exchanges
12.1 We do not offer exchange services.
12.2 Where eligible, products may be returned in accordance with this Policy and a new order placed.
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13. Statutory rights
Nothing in this Policy removes or limits your statutory rights under UK law.
Where any part of this Policy conflicts with statutory rights, those statutory rights will take priority.